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    there are plenty of excellent customer support…

    Written by Dana Mahoney
    Sunday, Jan 22
    Table of Contents
    Outsourcing customer support is a great way to provide affordable but reliable service to your
    clients. Whether for voice or non-voice applications, there
    are plenty of excellent customer support outsourcing companies that
    fit every requirement.
    But then again, why even think about outsourcing? Isn’t local talent good enough to
    provide the service needed by a company’s customers?
    Plus, wouldn’t it be a disservice to customers
    if a company farms out its frontline operations to contractors?

    What Is Customer Support Outsourcing?

    By now, the best customer service companies should know
    the value of customer support and why it’s an essential cog in an organization. Like
    sales and marketing, customer service should already be
    in play during a company’s first day, as they are the group that comes into direct contact with clients.

    The main goal of customer support is to keep customers happy by attending to their needs and responding to their questions.
    However, it’s also a way to instill loyalty and generate additional sales.
    To do so, an outsourcing company must have its support team available whenever the customer needs it.

    Outsourcing customer support allows companies to maintain an around-the-clock service
    team managed by industry veterans and experts.
    Advantages of Customer Support Outsourcing
    Admittedly, not all company startups have leaders who are
    experts in every facet of their operations. Given their many
    responsibilities, many startup founders accept that
    they can’t do everything themselves. Non-core competencies such as customer service can benefit from outsourcing.

    Turning the service over to competent experts lets companies benefit from a bigger source of talent
    from all over the world. At the same time, companies that outsource customer support enjoy reduced payroll without sacrificing service quality.
    Other benefits of outsourcing include:
    More Opportunities to Grow the Business
    By assigning customer support to expert outsourcing service
    providers, leaders can instead turn to scaling the business.

    Overseeing the day-to-day operations can already take much of
    management’s time, and customer support is equally demanding.
    To help executives focus on the big picture, they’ll need to partner with the best service companies that know what they’re doing.

    Enhance Customer Experience
    Given the opportunity to communicate and interact with
    customer service, many customers will express their satisfaction in getting their
    voices heard. If customer service companies and their team address customers’ issues in a satisfactory way, they’re more than likely to remain customers.

    A pleasant customer experience will almost always lead to
    longer retention and a significantly higher
    customer lifetime value (CLV). This isn’t to say a stellar customer
    experience is only possible through outsourcing. Rather, the
    chances of improving customer satisfaction come with a continuous and consistent level of
    service. Providing a highly specialized, dedicated team of professionals from day one is a great way to achieve this
    Top 10 Customer Support Outsourcing Companies

    We’ve narrowed down the list of companies with
    great customer service to the top 10 most prominent ones in 2022.
    We’ll also provide a brief description and highlight the main strong points of each
    outsourcing company.
    1. Helpware

    Helpware started in 2015 with the initial goal of providing support to startup companies.
    Over the years, the company has grown big and is confident enough to provide both enterprise
    and small business customer service outsourcing
    Providing back office, technical, and customer support, Helpware specializes in assisting
    companies in various support areas. This includes Omnichannel Customer Support,
    Technical & IT Support, Content Moderation, CX Consulting Services,
    Back Office Support, Data Labeling, Digital Marketing Solutions, and
    Cyber Security. The company provides only dedicated agents, in-house training,
    and equipment to help its clients boost their productivity from
    day one. Now it’s one of the top customer service companies
    in the US and European markets with numerous awards and positive
    reviews from satisfied clients on Clutch and other reputable platforms.
    Helpware’s people-focused culture seems very attractive to businesses
    sharing the same philosophy.
    Shows outstanding flexibility when providing for clients’ specific needs.
    This means its support can scale along with your company’s growth.

    Offers turn-key solutions, so you don’t have to look for either option separately.

    Helpware’s focused on developing its people and their skills and it pays
    off handsomely, especially in customer support outsourcing contracts.
    Some global brands are happy to have their customer support outsourced to Helpware.

    2. Sykes

    U.S.-based Sykes is one of the pioneers of the BPO industry.

    Established in 1995, the company trailblazed its way to the
    top and was one of the first BPOs to open multiple locations.
    In 2021, the Sitel Group acquired Sykes to widen its
    reach and increase its capacity.
    Sykes is one of the top 10 service companies and leading service providers
    of demand generation and customer engagement services,
    with clients included in the top 2000 companies worldwide.
    At the core of Sykes’ business are its staple services: outsourcing, customer experience, service to sales,
    digital transformation, and brand extension.
    Sykes maintains a pool of service agents from its clients’ home countries.

    The company is well-versed in matters concerning data privacy.
    Specifically, Sykes follows various privacy guidelines, including HIPAA compliance and Payment Card Industry (PCI) data security certification.

    3. Ascensos

    Founded in 2013 in the UK, Ascensos is one of those outsourced
    customer service companies that wanted to change the customer experience by applying a personal touch to
    customer care. The company is now Europe’s number-one customer
    support outsourcing company, providing bespoke customer experience solutions
    to clients around the world. In addition, its contact center operation locations include the UK, Romania, Turkey,
    and South Africa.
    Ascensos is more nearshore than an offshore support
    center, so location and time zone differences aren’t as pronounced as operations in Asia
    and South America.
    Companies that outsource customer service to Ascensos value the fact
    that it supports diversity and inclusivity among staff while focusing on promoting happiness as a key asset among its workforce.

    Although there aren’t any published pricing rates, instead, Ascensos will individually respond to
    requests for quotes, the prices of this outsourcing customer
    service company are more than affordable.
    4. Teleperformance

    With more than 40 years of experience in the BPO industry,
    Teleperformance is an established leader in solution design, business optimization strategies, and front-office customer support.
    It also offers back-office services such as finance and accounting,
    collections, and technical support.
    Teleperformance is a truly global service provider.
    It operates in 80 countries and employs more than 330,000 agents
    speaking over 265 languages and deservedly
    belongs to a league of good customer service companies.
    You won’t find it difficult to get support in the
    language and location you require.
    Clients also appreciate the company’s expertise in providing omnichannel
    5. VXI

    VXI Global Solutions is one of those outsourcing agencies that offer customer care and customer experience
    (CX) solutions to some of today’s major global brands.

    In addition, the company offers contact center and BPO services,
    omnichannel and multilingual support, software development,
    CX innovation, quality assurance (QA), and infrastructure outsourcing.
    VXI employs more than 35,000 workers in 43 countries
    throughout North America, Asia, Europe, and the Caribbean.
    The company also prides itself on its ability to help clients
    resolve major CX and employee experience (EX) pain points and take their
    customer service systems to the next level. Like any modern BPO, VXI employs omnichannel support services to enhance communication coverage for clients.

    Also, VXI provides additional analytics and insights generation services so clients can learn as they go.

    High CX expertise leads to enhanced customer
    and employee experience.
    VXI displays an uncanny ability to scale up or down to fit
    its client’s capabilities.
    6. InfluX

    In its quest to build the world’s first remote-only CX team, InfluX managed to recruit employees from more than 120
    cities worldwide. This strategy also lets them provide 24-hour
    customer support outsourcing solutions within the client’s time zone.
    In addition, InfluX creates specialized customer experiences that reflect the client’s vision, voice, and values.

    Less dependence on automation and more on human interaction make
    for a better customer experience.
    Having employees in every time zone solves the common offshore problem of mismatched time schedules between clients and outsourcing companies.

    Pay-as-go pricing may be attractive to some clients who prefer flexible packages.

    7. Skycom

    Skycom is also on the list of nearshore outsourcing companies that specialize in multi-continent support
    services. The company employs native English contact center agents with experience in multiple industries.

    Skycom also offers a full range of services, including business process outsourcing, telemarketing
    and sales, customer support, and healthcare.
    With more than 15 years of experience, Skycom also employs over 2,000 workers assigned to
    35 clients in five countries.
    Nearshore operations mean fewer problems dealing with time zone
    and distance differences.
    Skycom covers a wide range of industries, including healthcare, travel, utilities, IT, finance, retail, and telecommunications.

    8. Integra

    Integra’s differentiator is its focus on training its workforce in customer psychology.
    This means company-provided support agents are more sensitive
    in detecting changes in the customer’s voice or tone.
    As a result, they can respond to these changes to
    defuse any tension and lead the customer into
    a more positive mindset. Starting with four employees
    in 2004, Integra currently employs more
    than 1,400 workers stationed across four countries. It handles customer service duties
    over the phone, email, live chat, or social media.
    Integra offers some of the most cost-effective solutions in the industry.

    Sales psychology is also an incredible asset to have if you work in a customer support outsourcing company.

    9. Telus

    Telus International is one of the world’s leading digital CX
    innovators. In particular, it designs and produces next-generation digital solutions for
    brands all over the world. This is one of the Canadian top IT outsourcing companies that provide IT
    services and multilingual customer service to industries such as technology, media, communications, eCommerce, financial technology,
    travel, hospitality, automotive, healthcare, and games.

    Telus International is a premium multilingual contact center.
    It is one of those IT support outsourcing companies that offer top-tier customer support services in various
    countries and more than 50 languages.
    Telus is famous among IT services outsourcing companies for organizing an annual charitable initiative called “Telus Days of Giving.” In particular, the
    company taps 225,000 volunteers from its offices to
    complete various service projects across its many host countries.

    10. Arise

    Arise is a 25-year-old United States-based company that specializes in providing support outsourcing services across the USA.
    It employs more than 60,000 remote agents in the U.S., Canada, and the United
    Kingdom. Unlike a traditional BPO, Arise utilizes a network of service partners to provide the needed
    customer service experiences. In addition, the Arise Platform helps companies lower expenses.
    As a result, Arise clients report an average 25% reduction in contact center service total costs, which is why clients want to outsource customer service small business really
    Arise deploys a tiered security approach in its communications with clients.
    This ensures they preserve the confidentiality of documents
    or files sent over. It also means Arise conforms to widely accepted data privacy regulations such as HIPAA, CCPA,
    and others.
    Arise also focuses its employment on local talent, hiring
    residents of the U.S., UK, and Canada. This means stable employment for the company
    and an easier method of hiring or replacing staff members.

    Choose the Best Outsourcing Companies That Fit Your Needs
    Deciding which outsourcing providers to contact for your customer support outsourcing needs?
    Perform the necessary research before settling on your choice.
    For instance, some customer service outsource companies on our list might command
    a pricing structure higher than what your budget holds.

    In addition, consider your company’s specific requirements and areas for improvement.
    Do you need a customer support team focused on CX? Or, do you
    prefer having sales psychology-trained outbound callers who can close deals?

    Finally, does the appeal of higher-cost nearshoring resonate
    better than offshore talents a few time zones away?
    No one-size-fits-all solution exists when it comes to customer support outsourcing.
    However, if you want a highly flexible and secure customer service solution that utilizes modern technology throughout the various
    stages, try the best companies for customer service. These largest outsourcing companies not only supply the best talent, but also the best equipment and training to prepare them.

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    by major corporations pros a decade-long track record of providing customer support across
    more than 30 domains 24 7 customer support with an impressive 98
    9 positive feedback rate 5 tmp direct for over 34 years tmp has been providing bpo services advocating for clients brands and ensuring excellence through its team with a global presence tmp direct manages
    connections and relationships across various industries they offer custom
    end-to-end solutions including crm tools it infrastructure fulfillment and telecom
    platforms adapting to the evolving cx landscape they handle various communication channels from inbound and outbound calls and chats to social
    media and personalized correspondence pros providing an in-house it development team that eliminates the need for multiple vendors 6 answerforce
    this is proud of being on the list of five star call centers providing a range
    of professional call and chat answering services virtual reception services appointment scheduling and more
    answerforce has experienced call center agents at its disposal that are
    available round-the-clock to handle inbound and outbound
    calls and live chat support and conduct customer surveys in a professional manner this american call center works
    mainly with small and middle businesses covering such
    industries as home service restoration plumbing and electrical pros offering customized solutions to meet the specific
    needs of clients within particular industries which allows
    answerforce to provide highly tailored and effective services to their
    clients integrating with the client s workflow software this enables
    businesses to manage their customer interactions efficiently without
    having to switch between multiple platforms 7 fusion bpo services fusion bpo services
    group is a company with huge experience more than 33 years
    in the industry and offers voice services and other solutions to more than 250 businesses worldwide however what makes this
    provider stand out is its unique locations in addition to popular bpo destinations like the
    united states india and the philippines the company has offices in pretty exotic countries like el
    salvador jamaica morocco and colombia with 22 locations in 10 countries fusion is
    capable of delivering call center services in over 40 languages pros by strategically locating its offices
    around the globe this company is able to offer 24 7 customer support across multiple time zones
    making it easy for customers to get the help they need whenever they need it a diverse workforce and multilingual capabilities enable them to provide support
    in various languages making their services accessible to a
    wide range of customers the outsourced customer service of this provider is reasonably priced
    that varies depending on the expected amount of calls and service level
    you may require 8 supportyourapp supportyourapp is an outsourced customer support company with a multinational team that provides inbound and outbound services and back-office customer support
    for innovative software and hardware companies they have received numerous
    awards for providing exceptional customer experiences but their commitment to quality and security is
    paramount supportyourapp is pci dss compliant and adheres to the general
    data protection regulation gdpr pros ensuring the highest data security standards and preventing any data leaks they
    take great care in protecting sensitive information and
    clients can trust that their data is safe streamlining the integration process with the help of their dedicated
    integration department providing their clients
    with a crm solution that integrates incoming calls chats
    and emails into one system and implementing ai solutions to the chats which many small businesses find appealing 9
    vcall global vcall global is a provider of innovative service solutions to different businesses across various industries they offer
    a range of services including customer service tech support back-office solutions interactive voice response ivr services telecom billing solutions and software development
    solutions using advanced technology and infrastructure they offer common services through multiple channels vcall global is the
    preferred choice for businesses seeking a perfect blend of flexibility and quality in their services pros
    adhering to turnaround times ensuring that clients receive their services in a timely and efficient manner
    empowering their call centers with a robust cisco network which enables vcall global to offer seamless uninterrupted service
    to clients regardless of their location or the complexity of
    their needs providing enhanced security features that protect client data and information ensuring that their privacy is always maintained 10
    call masters bpo the company provides inbound and outbound call center services as well as remote administrative solutions
    such as data entry appointment setting reservation services etc their
    streamlined workflow and marketing automation ensure that important phone calls are never missed with their expertise and dedication they can help businesses resolve customer queries acquire leads and enhance administrative business processes too pros enabling businesses to easily scale up or
    down based on demand and their remote employees to work in split shifts due to their cloud-based virtual call

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